Eclipse Crown Support: Help With Withdrawals
Questions about a withdrawal at Eclipse Crown go to support: live chat on eclipsecrown.com, open 24/7 even while signed out, [email protected], or the Support page form. Because no fixed processing time is published, support is also the place to ask about a specific request. This page lists the usual payout questions and what to include.
Channels
Live chat is the fastest, from the menu or chat button, any hour; if signed out, enter your name and email. Email and the Support page form suit written questions. From Totality, a personal manager is also available.
Payout questions support handles
| Question | Usual reason |
|---|---|
| "My withdrawal is pending" | Verification outstanding, or under review |
| "I cannot request a withdrawal" | A bonus is still active |
| "Part went to another method" | A card receives up to net card deposit |
| "My payout came in parts" | Instalments above a method's maximum |
| "There was a fee" | Method, network or bank fees, or an unplayed deposit |
| "My account is locked" | The casino could not reach you during a check |
Ask about your payout.
Open live chat on eclipsecrown.comBefore you ask
- Check Promo > My Bonuses for an active bonus.
- Check the Documents tab for requests.
- Note the request's time, amount and method.
What to include
Your account email, the withdrawal's time, amount and method, and whether documents were requested or uploaded.
A sample message
"On Monday at 18:20 UTC I requested €150 to my e-wallet. I uploaded proof of address on Tuesday and the Documents tab shows it as received. The request still shows as pending. Is anything else needed?" That gives the agent everything to check.
When the casino contacts you
During checks, the casino may email you or call your registered number. Genuine contact points you to the Documents tab and never asks for a password, a code or a payment. Reply promptly: if the casino cannot reach you during the check, the account may be locked.
Never pay to release money
Nobody from Eclipse Crown asks for a payment to unlock an account or release a withdrawal. Any such request is a scam; tell live chat.
Complaints
If an answer does not resolve the issue, ask for it to be treated as a complaint; it is escalated within Eclipse Crown and you are kept informed. Only the account holder may complain. See our withdrawal page, FAQ page, about page and responsible gambling page.
Questions about card payouts
If part of a payout went to another method, it is usually the card rule: a personal card can receive up to the net amount deposited with it, and the rest goes to another method in your name. Support can show how the amounts were split. If you have no other method set up, ask which options are available in your country.
Questions about fees
If a fee was deducted, support can explain where it came from: the method or network, a bank or intermediary bank, or a processing fee because a deposit was not played through before withdrawal.
Changing payout details
To add or change a payout method, it must be in your own name, and support may ask for proof. Changes to email, address or name may need a supporting document in the Documents tab.
Support questions
How long will my withdrawal take?
No fixed time is published; support can tell you about a specific request.
Can I chat while signed out?
Yes, after entering your name and email.
Can I send documents by email?
No, only through the Documents tab.
Is live chat open at night?
Yes, 24/7.
Who handles complaints?
Support first; they are escalated within Eclipse Crown.
Can support confirm a payout was sent?
Yes, ask with the request's time and amount.
Can support explain a fee?
Yes, including whether it came from the method, a bank or a processing rule.
Is there a personal manager?
Yes, from the Totality phase.
Payout help, any hour.
Go to Eclipse Crown